Background
Role → Senior Product Manager
From → 2022 - 2024
Location → Melbourne, Australia
Achievements
- Delivered the first feature for Octopus’ new enterprise licence tier and helped kickstart our enterprise licence offering from 0 to 15 enterprise customers today by developing audit log streaming from Octopus to SIEM solutions.
- Reduced the number of security incidents related to missing or lost master keys to 0 by introducing a way for users to rotate their master key on a regular basis.
- Improved average time to deploy for enterprise users by 50%, from 20 minutes to 10 minutes, by decreasing the time it takes a tentacle to upgrade by 90%.
- Increased CSAT score of our main dashboard by 1.7 points, from 2.3 to 4 out of 5, and increased number of tenants in Octopus by 5% by introducing a redesigned dashboard for better data management at scale which solved a key pain point for enterprise customers who wanted to see more information related to their tenants at scale on the dashboard.
- Reduced number of steps to set up a multi-tenanted instance on Octopus from 50 steps to just 5 by introducing Octopus’ first UI bulk action that allowed customers to connect a project to multiple tenants as a bulk action, which solves a key pain point for enterprise customers by making it easier to connect multiple projects to tenants in Octopus using the UI.
- Increased number of enterprise customers upgrading to the latest version of Octopus by 5% by introducing a way for users to re-prioritize multiple tasks on the task queue, solves a key pain point for enterprise customers looking to push out a key production release or a hot fix first before other tasks.
- Decreased average UI load time on most popular pages by nearly 90%, improving overall performance & addressing key detractor reason in product NPS by replacing expensive endpoints for the most visited pages in the product with a backend to frontend API call instead.